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2 articles

Customer Support

AI Sentiment Analysis for Business: Understanding Customer Emotions

AI sentiment analysis transforms unstructured customer feedback into actionable emotional intelligence, enabling businesses to respond faster and retain more customers.

Girard AI Team

June 2, 2026·11 min

Customer Support

AI Emotion Detection in Voice: Understanding Customer Sentiment in Real-Time

AI emotion detection analyzes pitch, pace, tone, and vocal quality to identify customer emotions in real-time, enabling agents and automated systems to respond with appropriate empathy and urgency.

Girard AI Team

March 20, 2026·12 min

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